The Talvo blog
Support software, compared honestly.
What the tools really cost, where each one is the better pick, and how small teams set up live chat and AI support that actually answers. Including the places where Talvo isn't the right choice.
GuidesIntercom is now Fin, and Salesforce says the deal is done: what customers should do before renewalWhat is actually confirmed about the Intercom rename and the Salesforce acquisition, what is only speculation, and a practical checklist for your contract, data and renewal date.October 21, 2026
GuidesHow to migrate from Intercom (now Fin) without losing your help center: a complete checklistWhat Intercom's exports actually contain, how to move articles and contacts, protect your help center URLs, run both tools side by side and keep a way back.October 21, 2026
GuidesKnowledge base chatbot: how to get answers from your docs, with sources and a real handoffA plain-words guide to chatbots that answer from your own help articles: how grounding and citations work, how to stop made-up answers, and how to set one up.October 21, 2026
GuidesHow to write knowledge base articles an AI agent can answer from (with before and after rewrites)Practical rules for help articles that an AI agent can retrieve, cite and answer from, with before-and-after rewrites, a copyable template and a weekly maintenance loop built from hand-offs.October 21, 2026
GuidesAI resolution rate benchmark: what's actually good, how to measure yours, and how to raise itVendor and survey figures for AI resolution rate differ by a factor of seven. See what each one measures, how to calculate your own number in an afternoon, and how to raise it without gaming it.October 21, 2026
GuidesHow to reduce support tickets: a 30-day plan with a tagging templateA week-by-week schedule for small teams: tag a month of conversations, fix the three costliest causes, add help content and AI answers, then re-measure honestly.October 21, 2026
GuidesFirst response time SLA: how to measure it and set a target a small team can hitWhat counts as a first response, which clock to use, what other teams report, and how to set an SLA your small team will actually meet, with worked staffing math.October 21, 2026
GuidesAfter-hours customer support for small businesses: five ways to cover nights and weekends without hiringCompare away messages, an AI agent, on-call rotations, answering services and night teams, with sourced costs, copy you can paste and a setup plan for a team of two to fifteen.October 21, 2026
GuidesMultilingual customer support: how to answer customers in any language without hiring translatorsFour separate jobs hide inside multilingual support. Here is how native speakers, inbox translation, an AI agent and translated help content compare, and when a human must write the reply.October 21, 2026
GuidesCSAT vs NPS: which survey to send, when, and 14 question templatesHow CSAT, NPS and CES differ, how to calculate each from the same 20 responses, when to send which, and 14 question templates, plus what research says about NPS.October 21, 2026
GuidesHow to add live chat to your website: WordPress, Shopify, Webflow, Wix, Squarespace, GTM and ReactWhere to paste a chat script on seven common platforms, what to settle before you install, and how to fix it when the bubble doesn't show up.October 21, 2026Let the agent take the first shift.
Three steps, and the agent is answering.
- Add the messengerOne script tag, just before
</body>.Install the chat widget - Import your help centerCrawl your own site, or bring your articles over from your old help desk.Import by crawling your site
- Invite your teamOne flat price for the workspace, up to your plan's teammate cap.Invite your team
<!-- Settings → Chat widget → copy your snippet --> <script async src="https://talvo.chat/_api/widget/loader?app=your-app-id"></script> </body>