Grounded in your knowledge base with semantic search, Talvo's AI finds the right article — even across languages — replies in the customer's own language with cited sources, and only escalates when it isn't confident. Run it on the models you choose, in your brand's voice. Priced per resolution.
The real Talvo app, shown with our demo workspace.
Resolution you can trust, ROI you can see
No scripted chatbot dead-ends — a real agent that reads your knowledge, cites its sources, and knows when to step aside.
Answers grounded in your knowledge base
The agent understands what a customer means, not just the keywords they type — it searches your knowledge base by meaning, so “my card got billed twice” still finds your billing article. It answers only from content you've published and cites the sources it used, so there are no made-up policies and no hallucinated features. If nothing is genuinely relevant, it hands off instead of guessing.
- Semantic (meaning-based) search, not keyword matching
- Cites the exact articles it used, never invents
- Hands off when no article truly fits — no weak guesses
Escalates to a human the moment it should
When the agent isn't confident, it hands the conversation to your team with full context and a summary already written — so the customer never repeats themselves and your agents start halfway to a resolution.
- Confidence-based escalation
- Summarized context on hand-off
- Lands in your shared inbox instantly
Every resolution, measured in dollars
See exactly what the agent deflects: resolution rate, CSAT on AI replies, and the dollars saved versus a human handling each ticket. You're billed $0.49 per resolution — not per seat — so the ROI is always in the open.
- Resolution rate & AI-vs-human split
- CSAT on every AI reply
- Dollars deflected, billed at $0.49 each
Answers every customer in their own language
A customer writes in Spanish, French or Japanese — Talvo detects it and replies in that same language, pulling the answer from your knowledge base no matter what language the articles are written in. Your agents can one-click translate any incoming message to read and reply in their own language.
- Auto-detects and replies in the customer's language
- Retrieves across languages — a Japanese question finds an English article
- One-click translate for agents in the shared inbox
Your models, your voice
Talvo runs on OpenRouter, so you're never locked to one vendor — pick the model behind your AI in Settings, from a fast, inexpensive one for routine replies to a top-tier model when quality matters. Model costs are included in your plan. Set a brand voice once and every AI reply follows it: your tone, your do's and don'ts, your sign-off.
- Choose your model — OpenAI, Anthropic, Google and more
- Switch any time — no API keys to manage
- A brand-voice profile applied to every reply and draft
Which plans include it
- Free$0included
- Starterfrom $39/moincluded
- Growthfrom $119/moincluded
- Scalefrom $249/moincluded
Free includes 25 AI resolutions a month during beta. Starter, Growth and Scale include 100, 500 and 2,000, then $0.49 each.
Compare every planQuestions, answered
Let the agent take the first shift.
Three steps, and the agent is answering.
- Add the messengerOne script tag, just before
</body>.Install the chat widget - Import your help centerCrawl your own site, or bring your articles over from your old help desk.Import by crawling your site
- Invite your teamOne flat price for the workspace, up to your plan's teammate cap.Invite your team
<!-- Settings → Chat widget → copy your snippet --> <script async src="https://talvo.chat/_api/widget/loader?app=your-app-id"></script> </body>