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SHARED INBOX

One inbox for the whole team.

Live chat and two-way email land in a single collaborative inbox. Assignment, statuses and internal notes keep the team in sync — while the AI copilot drafts replies and summarizes long threads in a click.

Start free See pricing
Chat + email AI copilot built in Routing & SLA
app.talvo.chat/inbox
ACAva ChenCan I switch plans mid-cycle?Open2m
MBMarcus BellThe invoice still shows the old seat…Pending18m
PRPriya NairThanks — that fixed it! 🙏Resolved1h
DFDiego FuentesFollowing up when you're back MondaySnoozed3h
HOW IT WORKS

A calm, collaborative queue — with AI in the seat next to you

The whole team works one inbox, sees the whole customer, and gets an AI copilot on every reply.

COPILOT

An AI copilot in every thread

Draft a reply grounded in your knowledge base — with the sources it used cited right there — summarize a long back-and-forth, or change the tone, all in one click beside the conversation. When a customer writes in another language, one click translates their message so you can read and reply in your own.

  • One-click drafted replies with cited sources
  • Instant thread summaries
  • One-click translate on any message
app.talvo.chat/inbox
Do you support SSO on the Growth plan?
ReplyInternal note
AI draftYes — SSO is included on Growth and above. You can connect your identity provider from Settings → Team → Single sign-on, and it takes about five minutes.
WarmerShorterSend
Grounded in Single sign-on
An AI-drafted reply beside a conversation
AI BRIEF

Know the situation before you read a word

Open any conversation and Talvo has already read it — a one-line summary, the customer's intent and sentiment, and a suggested next step wait in the context panel. Your agents pick up mid-thread without scrolling to the top.

  • Auto summary, intent and sentiment
  • A suggested next step to act on
  • Ready the moment you open the thread
app.talvo.chat/inbox
AI briefCustomer was double-charged after upgrading mid-cycle and wants the duplicate refunded.
request_refundFrustrated
Next: confirm the duplicate charge and refund the pro-rated amount.
Ready the moment you open the thread
The AI brief in the context panel
CONTEXT

Full customer context, always in view

Every conversation is tied to who you're talking to — their company, lifecycle stage, tags, custom attributes and past chats — pulled from the built-in CRM. No tab-switching, no guessing who this is.

  • Company, lifecycle, tags & attributes beside the thread
  • Past conversations & bookings linked
  • Internal notes for the team
app.talvo.chat/contacts
ACAva Chenava@driftwood.io
Details
CompanyDriftwoodPlanGrowth · $249LifecycleCustomerFirst seenMar 2025
Recent conversations
Billing question1dSAML setup2d
Customer context beside the thread
ONE QUEUE

Chat and email in one place

Live chat and two-way email land in the same collaborative inbox with assignment, statuses and routing — so nothing slips and everyone knows who owns what. WhatsApp and social channels are on our public roadmap.

  • Chat & email in one queue
  • Assignment, statuses & routing rules
  • SLA-aware so nothing slips
app.talvo.chat/inbox
Ava ChenCan I switch plans mid-cycle?OpenJM
Marcus BellThe invoice still shows the old seat…PendingSR
Diego FuentesFollowing up when you're back MondaySnoozedJM
Priya NairThanks — that fixed it! 🙏ResolvedAL
Chat and email in one queue
1 inbox
for chat & email
Copilot
drafts, cites & translates
AI brief
on every conversation
Routing
assignment & SLA built in

Questions, answered

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More of the platform

AI AgentResolves tickets from your knowledge baseLearn more WorkflowsNo-code automation — triggers, conditions, actionsLearn more SequencesOutbound email drip campaignsLearn more

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Start free in minutes — no credit card required. Add your team, drop in the messenger, and let the AI agent take the first shift.

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