Automate the busywork without code.
Pick a trigger, add the conditions that matter, and choose the actions to run. Talvo watches every conversation and does the repetitive work for you — assigning, prioritizing, tagging, replying and more.
When this happens, do that
A trigger to start, conditions to decide, and a list of actions to run — every workflow keeps a log of exactly when it fired and what it did.
Start from a moment that matters
Run a workflow when a conversation is created, when a visitor sends a message, or when a conversation is resolved. Set it once and Talvo watches for it around the clock.
- Conversation created, message received, resolved
- Evaluated the instant it happens
- Runs 24/7 without anyone watching
Only when it should
Narrow a workflow with conditions that all have to match — the channel, the priority, a tag on the contact, a keyword in the message, or text in the subject. No condition means it runs every time.
- Match on channel, priority or tag
- Match a keyword or subject
- All conditions must match to run
Do the work, in order
Assign a teammate, set priority or status, add a tag to the contact, drop an internal note, send a reply (emailed automatically on email conversations), or enroll the customer in a sequence — chained in the order you choose, with every run logged.
- Assign, prioritize, tag, note or reply
- Enroll into an outbound sequence
- Every run recorded in the history
Questions, answered
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