Metrics that prove your impact.
Volume, first-response time, CSAT, channel mix and dollars deflected — real numbers that tell the story of your support org at a glance.
The story of your support, at a glance
From response times to the dollars your AI deflects — the numbers that make the impact obvious.
Response and resolution times
Median first-response time, resolution time and volume by channel — trended over time and compared to the previous period, so you know instantly whether you're getting faster.
- First-response & resolution trends
- Volume by channel
- Compared to the prior period
CSAT and the AI-vs-human split
See satisfaction on every reply, broken down by whether the AI or a human handled it — and how much the AI is deflecting so your team can focus on the hard problems.
- CSAT on AI and human replies
- Deflection rate over time
- Spot where quality dips
Dollars deflected, in the open
Every AI resolution is valued against what a human ticket would cost — so the return on automation is a number on the dashboard, not a guess.
- Dollars deflected by automation
- Cost per resolution
- ROI you can show your boss
Ask in plain English — and see what to fix
Type a question like “why are people contacting us?” and Talvo runs the right query over your data. An AI performance dashboard shows the engage → resolve → hand-off funnel and how grounded the answers were, and surfaces the exact topics your AI keeps handing off — the gaps to close next.
- Ask your data in natural language — no SQL
- Engage → resolve → hand-off funnel & grounding rate
- The hand-off topics that are your KB gaps
Questions, answered
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