Ask, measure, improve.
Run NPS, CSAT and custom surveys in the widget or as a shareable link — every response tied to the customer and trended right alongside your support metrics.
A real survey page, from our demo workspace.
Close the loop on how customers feel
Surveys that share the same customer graph as your inbox — so a score is never just a number, it's a person you can follow up with.
NPS, CSAT or custom — your call
Build a survey from NPS, star ratings, multiple choice and free-text questions. Ask the right question at the right moment and keep it short enough that people actually answer.
- NPS, CSAT, rating, choice & text
- Multi-question, ordered & required
- On-brand and quick to answer
Ask in the widget or share a link
Trigger a survey right after a resolved conversation, or send a standalone link by email or campaign. Either way the response is tied to the customer's profile.
- In-widget after a resolution
- Standalone shareable link
- Responses tied to the customer
See the score, and the why
Track NPS and CSAT over time with promoter/passive/detractor breakdowns — and read the verbatim comments behind every score, right next to your other support metrics.
- NPS & CSAT trended over time
- Promoter / passive / detractor split
- Verbatim comments, in one place
Which plans include it
- Free$0not included
- Starterfrom $39/moincluded
- Growthfrom $119/moincluded
- Scalefrom $249/moincluded
How-to guides
Questions, answered
Let the agent take the first shift.
Three steps, and the agent is answering.
- Add the messengerOne script tag, just before
</body>.Install the chat widget - Import your help centerCrawl your own site, or bring your articles over from your old help desk.Import by crawling your site
- Invite your teamOne flat price for the workspace, up to your plan's teammate cap.Invite your team
<!-- Settings → Chat widget → copy your snippet --> <script async src="https://talvo.chat/_api/widget/loader?app=your-app-id"></script> </body>