SURVEYS

Ask, measure, improve.

Run NPS, CSAT and custom surveys in the widget or as a shareable link — every response tied to the customer and trended right alongside your support metrics.

Start free See pricing

NPS, CSAT & custom In-widget or by link Trended over time

talvo.chat/s/acme/nps

How likely are you to recommend Talvo to a colleague?

012345678910

Not likelyNPS +62 · 214 responsesVery likely

HOW IT WORKS

Close the loop on how customers feel

Surveys that share the same customer graph as your inbox — so a score is never just a number, it's a person you can follow up with.

ANY QUESTION

NPS, CSAT or custom — your call

Build a survey from NPS, star ratings, multiple choice and free-text questions. Ask the right question at the right moment and keep it short enough that people actually answer.

NPS, CSAT, rating, choice & text
Multi-question, ordered & required
On-brand and quick to answer

talvo.chat/s/acme/nps

Questions

1How likely are you to recommend Talvo?NPS

2How was your support experience?CSAT

3What could we do better?Text

4Which plan are you on?Choice

+ Add question

Building a multi-question NPS survey

IN CONTEXT

Ask in the widget or share a link

Trigger a survey right after a resolved conversation, or send a standalone link by email or campaign. Either way the response is tied to the customer's profile.

In-widget after a resolution
Standalone shareable link
Responses tied to the customer

yoursite.com

Driftwood Support

Conversation resolved

Glad that sorted it! One quick question 👇

How likely are you to recommend us?

012345678910

A survey triggered after a resolved chat

MEASURED

See the score, and the why

Track NPS and CSAT over time with promoter/passive/detractor breakdowns — and read the verbatim comments behind every score, right next to your other support metrics.

NPS & CSAT trended over time
Promoter / passive / detractor split
Verbatim comments, in one place

app.talvo.chat/analytics

Net promoter score

+62

Promoters 71% Passive 20% Detractors 9%

“Support actually solved it on the first reply — rare these days.”

Ava Chen · scored 10

NPS trended with a promoter/detractor split

NPS + CSAT

plus custom questions

In-widget

or a shareable link

Linked

to each customer profile

Trended

alongside your metrics

Questions, answered

Keep exploring

More of the platform

AI AgentResolves tickets from your knowledge baseLearn more WorkflowsNo-code automation — triggers, conditions, actionsLearn more SequencesOutbound email drip campaignsLearn more

Ready to put Surveys to work?

Start free in minutes — no credit card required. Add your team, drop in the messenger, and let the AI agent take the first shift.

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