KNOWLEDGE BASE

Self-serve answers that power your AI.

Publish a beautiful help center your customers can search themselves — and the same articles ground every AI reply. Talvo even drafts the articles you're missing, imports your existing content by crawling your site, and reads across languages. Write once, resolve everywhere.

Hosted help center AI drafts your gaps Import by site crawl
help.talvo.chat
Search the help center…
How billing & invoices workBilling · 6 articles
Resetting your passwordAccount · updated 2d ago
Getting started with TalvoBasics · 9 articles
HOW IT WORKS

Write it once. Resolve it everywhere.

Your knowledge base does double duty — a self-serve help center for customers and the grounding for your AI agent — and it helps write and grow itself.

POWERS AI

The same articles ground every AI reply

Your knowledge base isn't just for customers — it's the source of truth the AI agent answers from, with citations. Write an article once and it resolves tickets everywhere.

  • One source for humans and AI
  • Cited answers, no hallucinations
  • Update once, resolve everywhere
app.talvo.chat/ai-agent
Talvo AIResolved · 4s
My card got billed twice this month.
That's usually a pre-authorization that drops off in 3–5 days. I can see one charge settled and one pending on your account — the pending hold will clear automatically.
Sources Billing & invoices Pending charges
A knowledge base article cited in an AI reply
SELF-SERVE

A help center customers actually search

Publish a hosted, themeable help center with search, categories and popular articles — right in the messenger or at its own URL. Most questions get answered without a conversation.

  • Hosted & themeable help center
  • Search, categories & popular articles
  • In the widget or standalone
help.talvo.chat
Help
Search 42 articles
refund
Requesting a refundBilling · updated 3d ago
Pro-rated charges explainedBilling
Help center search inside the widget
SELF-WRITING

It drafts the articles you're missing

Every time the AI hands a question off because no article fits, that's a gap — and Talvo turns the questions it keeps seeing into ready-to-edit draft articles. Review, tweak, publish, and the next customer with that question gets an instant answer. Your knowledge base grows toward the questions people actually ask.

  • Turns recurring hand-offs into draft articles
  • You review and publish — nothing goes live on its own
  • Closes the gaps your AI keeps hitting
app.talvo.chat/knowledge
Gap · handed off 7 timesDo you offer annual invoicing?Drafted from the questions customers actually asked. Review the wording, then publish it and the next person gets an instant answer.
Review draftDismiss
Gap · handed off 4 timesCan I export my data before cancelling?
An AI-suggested draft from a hand-off gap
IMPORT

Start from the content you already have

Point Talvo at your website or existing docs and it crawls them, so your knowledge base — and your AI — start with your real answers on day one. No copy-pasting a hundred articles to get going.

  • Import by crawling your site during onboarding
  • Turn existing pages into structured articles
  • Cross-lingual retrieval — one KB serves every language
app.talvo.chat/onboarding
yoursite.com/helpCrawl
Found 24 pages · 18 selected
Getting started/help/getting-started
Billing & invoices/help/billing
Resetting your password/help/password
Importing content by crawling your site
AUTHORING

Write in markdown, publish with drafts

A clean markdown editor with a toolbar, drafts and categories makes it easy to keep content current — the harder your KB works, the more your AI resolves.

  • Markdown editor with toolbar & preview
  • Drafts and categories to organize
  • Keep content fresh effortlessly
app.talvo.chat/knowledge
H1BIDraft
## Requesting a refundRefunds are available within 30 days of a charge. To request one, open **Billing → Invoices** and choose the charge.1. Find the invoice2. Click Request refund
The markdown editor with draft status
Self-writing
drafts the gaps for you
Import
by crawling your site
Grounds AI
every cited answer
Any language
one KB serves them all

Questions, answered

Ready to put Knowledge Base to work?

Start free in minutes — no credit card required. Add your team, drop in the messenger, and let the AI agent take the first shift.

Get started free