Terms of Service

1. The service

Talvo provides a shared inbox, live chat widget, knowledge base, contact records, automation and analytics for handling customer conversations. We may add, change or remove features; if we remove something you rely on, we will give reasonable notice.

2. Your account

You must be at least 16 and able to enter a contract. You are responsible for activity under your account and for keeping your password secure. Tell us promptly at support@talvo.chat if you suspect unauthorised access.

Workspaces have roles — owner, admin, agent and viewer. Owners control billing and can remove members. A workspace must keep at least one owner.

3. Your data

You own the content you put into Talvo — your messages, contacts, knowledge-base articles and settings. You grant us only the licence needed to host, process and transmit it in order to run the service for you.

Where you use Talvo to handle information about your own customers, you are responsible for having the right to collect it and for telling those people how it is used. We act on your instructions as your processor. Our Privacy Policy explains the details.

4. Acceptable use

You agree not to use Talvo to:

• Send spam, unsolicited bulk messages, or anything unlawful, deceptive or harassing.
• Store or transmit malware, or attempt to breach or probe our systems or another workspace's data.
• Infringe someone else's intellectual property or privacy rights.
• Resell or white-label the service without our written agreement.
• Circumvent plan limits, rate limits or usage metering.

Some plans carry usage limits, including limits on AI resolutions. We may apply rate limits to protect the service for everyone.

5. Plans, trials and billing

Paid plans are billed in advance through Stripe on a recurring basis until cancelled. Where we offer a free trial, we will tell you its length and what happens at the end before it starts.

You can cancel at any time; the cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid are non-refundable except where the law requires otherwise. If a payment fails we may retry it, notify you, and eventually downgrade the workspace.

We may change prices with at least 30 days' notice before they apply to your next renewal.

6. AI features

Talvo uses third-party AI models to draft replies, answer from your knowledge base, summarise, translate and analyse conversations. AI output can be inaccurate or inappropriate. You are responsible for what your workspace sends to your customers, including messages an AI agent sends automatically on your behalf. Review your settings, and turn AI off in Settings if that is not the trade-off you want.

7. Availability and support

We work to keep Talvo available and to notify you of planned maintenance, but we do not promise uninterrupted service unless we have agreed a separate written service level with you. Support is available at support@talvo.chat.

8. Suspension and termination

You may stop using Talvo at any time and delete your account from Settings → Team → Your account, or from the Account tab in the mobile app. If you are the last member of a workspace, deleting your account permanently deletes that workspace and its conversations, contacts and articles.

We may suspend or terminate an account that breaches these terms, creates risk or legal exposure, or has not paid. Except where the breach is serious or unlawful, we will try to warn you first and give you a chance to fix it. You may export your data before deleting your account.

9. Intellectual property

Talvo, its software, design and branding remain ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service. Feedback you send us may be used to improve the product without obligation to you.

10. Disclaimers

Except as expressly stated, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. Some jurisdictions do not allow these exclusions, in which case they may not apply to you.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability arising from the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

12. Indemnity

You agree to defend and indemnify Talvo against claims arising from your content, your use of the service, or your breach of these terms.

13. Changes to these terms

We may update these terms. When a change materially affects your rights we will give notice before it takes effect. Continuing to use Talvo after that means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-laws rules. The state and federal courts located in North Carolina have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

15. Contact

Talvo is operated by PixelPoynt, LLC, a limited liability company based in Chapel Hill, North Carolina 27517, United States. Questions about these terms: support@talvo.chat.