Resetting a password
If you cannot sign in, use Forgot your password? on the sign-in page. We email a reset link to the address on your account.
Reset links are single-use and expire, so request a fresh one rather than reusing an old email. If the link has expired, the reset page will say so instead of failing silently.
For security, requesting a reset does not reveal whether an address has an account.
Changing an email or display name
Your display name is what teammates and customers see on your replies. It can be changed from your account settings.
Leaving a workspace
Removing a member is done by an owner or admin in Settings → Team. A workspace always keeps at least one owner — the last owner cannot be removed, so a workspace cannot be orphaned. When a member is removed, conversations assigned to them are unassigned so nothing is left owned by nobody.
Deleting your account
Account deletion is available from your account settings. Before it proceeds you are shown a summary of what will be affected — in particular whether you are the last owner of any workspace, which has to be resolved first.
Deletion is permanent. If you only want to stop being billed, moving the workspace to the Free plan is the reversible option.